Shipping Policy

Order processing

We ship Monday through Friday, excluding holidays. Orders placed before 3:00 PM Eastern are sent out the same business day. Orders placed after that, or on a weekend or holiday, ship the next business day. Stock availability, severe weather or other operational issues can occasionally extend processing time.

Delivery times

Delivery estimates are set by the carrier and begin once the carrier picks up your package. They are not guaranteed by Sterile Water Supply. Weather, carrier service interruptions and address problems can cause delays.

Tracking

We email tracking information once the carrier accepts your shipment. Please allow some time for tracking to update.

Address accuracy

You are responsible for giving a complete and correct shipping address. If you spot a mistake, email support@sterilewatersupply.com right away. We cannot guarantee an address change once an order is being processed.

Lost, damaged or misdelivered packages

Damaged deliveries must be reported within 24 hours of delivery. Lost and delivered-but-not-received packages are handled as described in our Refund & Return Policy.

Returns

All sales are final except as described in our Refund & Return Policy.

Contact

Questions about an order or shipment? Email support@sterilewatersupply.com.